Claims Corner

Medical
Medical
Accident & Disability
Accident & Disability
Critical Illness
Critical Illness
Death
Death

Products

  • Hospital Benefit / TaxVantage Plus Medical Plan / TaxVantage Medical Plan
  • Hospital Income Benefit
  • Extra Cancer Benefit
  • Extra Cancer Care
  • Prestige MediCare / Supreme MediCare
  • Refundable Surgical Protector / Refundable Hospital Cash Plan

1Complete Claim Form

  • Sign and complete Claim Form Part I
  • Sign and complete Claim Form Part II by the attending doctor

2Gather supporting document

  • Valid copy of identification document of Policy Owner and *Insured
  • Original Hospital / Clinical receipts
  • Hospital Discharge Summary / referral letters
  • Settlement Statement from other insurance company (if applicable)
  • Relevant written examination reports
  • Breakdown details of the charges from hospital
  • Original receipts issued by Government Hospitals, prescriptions issued by Cancer Specialists and/or other relevant proof.#
  • Medical proof to support the condition matches the equivalent definition of the designated critical illnesses, Cancer Treatment Benefit, Renal Dialysis Benefit or Hospice Care.#

We may request further documents upon assessment


3Submit Documents

  • Submission Timeline: Within 90 days from the date of the suffering was first treated
  • By Mail or By Person to our Company at Suite 1208, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong


 

Remark: 
*Insured over age 18
#For Extra Cancer Benefit / Extra Cancer Care / Prestige MediCare / Supreme MediCare 


Useful Support

Products

  • Comprehensive Accidental Benefit
  • Comprehensive Accidental Benefit Plus
  • Integrated Accident Benefit
  • Smart Kids Accident Protector
  • Refundable Accident Protector / Benefit

1Complete Claim Form

  • Sign and complete the details on Part I
  • Sign and complete Claim Form Part II by the attending doctor

2Gather supporting document

  • Valid copy of identification document of Policy Owner and *Insured
  • Original Hospital / Clinical receipts
  • Sick Leave Certificate issued by Doctor
  • Relevant written examination reports
  • Medical services referral letters
  • Police Report/ Statement (if applicable)
  • Settlement Statement from other insurance company (if applicable)

We may request further documents upon assessment


3Submit Documents

  • Submission Timeline: Within 90 days from the date of the suffering was first treated
  • By Mail or By Person to our Company at Suite 1208, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong


 

Remark: 
*Insured over age 18 


Useful Support

Products

  • Critical Illness Benefit
  • Waiver of Premium / Payor’s Benefit
  • Accidental Dismemberment Benefit
  • Disability Income Protector Benefit
  • Female Illness Benefit
  • Juvenile Benefit
  • Terminal Illness Benefit

1Complete Claim Form

  • Sign and complete the details on Part I
  • Sign and complete Claim Form Part II by the attending doctor

2Gather supporting document

  • Valid copy of identification document of Policy Owner and Insured*
  • Histopathology report, imaging reports and relevant written examination reports
  • Supplement of Critical Illness Claim Form Part II:

Supplement of Critical Illness Claim Form Part II- Cancer.

Supplement of Critical Illness Claim Form Part II- Stroke.

Supplement of Critical Illness Claim Form Part II- Heart Attack.

Please contact us for the other Critical Illnesses Supplement
We may request further documents upon assessment


3Submit Documents

  • Submission Timeline

(1) within 90 days from the first diagnosis of claimed Critical Illness
(2) within 6 months after the commencement date of Total and Permanent Disability
(3) Within 1 year after the commencement of Total Disability and not later than 1 year after the anniversary on or following the Insured’s 65th birthday for Waiver of Premium / Payor’s Benefit
(4) within 3 months from the first diagnosis of Juvenile Illness

  • By Mail or By Person to our Company at Suite 1208, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong


 

Remark: 
*Insured over age 18  


Useful Support


1Complete Claim Form

  • Sign and complete Claim Form

2Gather supporting document

  • Original Death Certificate
  • Original Policy
  • Valid copy of identification document of the Insured and Beneficiary / claimant
  • Proof of relationship between the Insured and Beneficiary / claimant
  • Recent 3 months’ residential address proof of beneficiary / claimant (Applicable to policy issued in Macau)

Additional Documents (if applicable)

  • Death Inquest Report
  • Autopsy Report
  • Police Report / Statement
  • Newspaper Clippings
  • Cremation Certificate or Death Certificate issued from the Hospital
  • Letter of Administration / Probate on the deceased’s estate (with our Company name and the relevant policy)

We may request further documents upon assessment.


3Submit Documents

  • By Mail or By Person to our Company at Suite 1208, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong


Useful Support

Our website uses cookies to give you the best user experience. By continuing to browse the site, you are agreeing to our privacy policy. For details, please browse the relevant information in our website.

Accept & CloseX