Claims Corner

Medical
Medical
Accident & Disability
Accident & Disability
Critical Illness
Critical Illness
Death
Death

Products

  • Hospital Benefit / TaxVantage Plus Medical Plan / TaxVantage Medical Plan
  • Hospital Income Benefit
  • Extra Cancer Benefit
  • Extra Cancer Care
  • Prestige MediCare / Supreme MediCare
  • VIP Worldwide MediCare / VIP Global MediCare
  • TaxVantage Prestige Medical Plan
  • Refundable Surgical Protector / Refundable Hospital Cash Plan

1Complete Claim Form

  • Sign and complete Claim Form Part I
  • Sign and complete Claim Form Part II by the attending doctor

2Gather supporting document

  • Valid copy of identification document of Policy Owner and *Insured
  • Original Hospital / Clinical receipts
  • Hospital Discharge Summary / referral letters
  • Settlement Statement from other insurance company (if applicable)
  • Relevant written examination reports
  • Breakdown details of the charges from hospital
  • Original receipts issued by Government Hospitals, prescriptions issued by Cancer Specialists and/or other relevant proof.#
  • Medical proof to support the condition matches the equivalent definition of the designated critical illnesses, Cancer Treatment Benefit, Renal Dialysis Benefit or Hospice Care.#

We may request further documents upon assessment


3Submit Documents

  • Submission Timeline: Within 90 days from the date of the suffering was first treated
  • By Mail or By Person to our Company at Suite 1208, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong
  • In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 working days^


 

Remark: 
*Insured over age 18

#For Extra Cancer Benefit / Extra Cancer Care / Prestige MediCare / Supreme MediCare / VIP Worldwide MediCare / VIP Global MediCare / TaxVantage Prestige Medical Plan

^Working days do not include weekends and public holidays in Hong Kong.


Useful Support

Products

  • Comprehensive Accidental Benefit / Comprehensive Accidental Benefit (I)
  • Comprehensive Accidental Benefit Plus / Comprehensive Accident Benefit Plus (I)
  • Integrated Accident Benefit
  • Smart Kids Accident Protector / Smart Kids Accident Protector (I)
  • Refundable Accident Protector / Benefit
  • 360 Global Accident Protector
  • 100% Reward For You Accident Protector

1Complete Claim Form

  • Sign and complete the details on Part I
  • Sign and complete Claim Form Part II by the attending doctor

2Gather supporting document

  • Valid copy of identification document of Policy Owner and *Insured
  • Original Hospital / Clinical receipts
  • Sick Leave Certificate issued by Doctor
  • Relevant written examination reports
  • Medical services referral letters
  • Police Report/ Statement (if applicable)
  • Settlement Statement from other insurance company (if applicable)

We may request further documents upon assessment


3Submit Documents

  • Submission Timeline: Within 90 days from the date of the suffering was first treated
  • By Mail or By Person to our Company at Suite 1208, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong
  • In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 working days^


 

Remark: 
*Insured over age 18 

^Working days do not include weekends and public holidays in Hong Kong.


Useful Support

Products

  • Critical Illness Benefit
  • Waiver of Premium / Payor’s Benefit
  • Accidental Dismemberment Benefit
  • Disability Income Protector Benefit
  • Female Illness Benefit
  • Juvenile Benefit
  • Terminal Illness Benefit

1Complete Claim Form

  • Sign and complete the details on Part I
  • Sign and complete Claim Form Part II by the attending doctor

2Gather supporting document

  • Valid copy of identification document of Policy Owner and Insured*
  • Histopathology report, imaging reports and relevant written examination reports
  • Supplement of Critical Illness Claim Form Part II:

Supplement of Critical Illness Claim Form Part II- Cancer.

Supplement of Critical Illness Claim Form Part II- Stroke.

Supplement of Critical Illness Claim Form Part II- Heart Attack.

Please contact us for the other Critical Illnesses Supplement
We may request further documents upon assessment


3Submit Documents

  • Submission Timeline

(1) within 90 days from the first diagnosis of claimed Critical Illness
(2) within 6 months after the commencement date of Total and Permanent Disability
(3) Within 1 year after the commencement of Total Disability and not later than 1 year after the anniversary on or following the Insured’s 65th birthday for Waiver of Premium / Payor’s Benefit
(4) within 3 months from the first diagnosis of Juvenile Illness

  • By Mail or By Person to our Company at Suite 1208, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong
  • In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 to 7 working days^


 

Remark: 
*Insured over age 18  

^Working days do not include weekends and public holidays in Hong Kong.


Useful Support


1Complete Claim Form

  • Sign and complete Claim Form

2Gather supporting document

  • Original Death Certificate
  • Original Policy
  • Valid copy of identification document of the Insured and Beneficiary / claimant
  • Proof of relationship between the Insured and Beneficiary / claimant
  • Recent 3 months’ residential address proof of beneficiary / claimant (Applicable to policy issued in Macau)

Additional Documents (if applicable)

  • Death Inquest Report
  • Autopsy Report
  • Police Report / Statement
  • Newspaper Clippings
  • Cremation Certificate or Death Certificate issued from the Hospital
  • Letter of Administration / Probate on the deceased’s estate (with our Company name and the relevant policy)

We may request further documents upon assessment.


3Submit Documents

  • By Mail or By Person to our Company at Suite 1208, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong
  • In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 to 7 working days^


 

Remark: 
*Insured over age 18  

^Working days do not include weekends and public holidays in Hong Kong.


Useful Support

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